• D-moda CRM

    One platform to manage all your customer relationships

    d-moda software crm

CRM

  • software crm

D-Moda CRM is the dedicated module for collecting data and managing customer relations.

PRODUCT DETAILS

WHAT IS IT?

D-Moda CRM(Customer Relationship Management) is a CRM application which allows businesses to collect and manage all technical and commercial information relating to current and potential customers.

CRM is a fundamental tool for all businesses who want to be major players in increasingly frenetic markets and who want to be competitive in both pre-sales and after-sales phases.

ADVANTAGES

The Sales Solutions package’s CRM software comes in two versions:

  • B2C, dedicated to managing end customer relations;
  • B2B, dedicated to retail and wholesale networks.

In the B2C versoin, D-Moda CRM support creative processes and manages customer relations allowing you also to record and codify a series of information which can be used for marketing and profiling purposes.

In the B2B version, CRM provides online consultation of the status of orders in any sales outlet, management of contacts within the stores, creation of custom data searches, management of promotional and marketing activities, creation of reports and checking the progress of activities.

FUNCTIONALITY

D-Moda CRM helps your business to sustain its growth strategy and its capacity for continuous innovation. The goal of this is to align your business to your customers’ needs, whether they be end customers, business customers or commercial partners. This is why CRM is the right module to support businesses who want to make changes to their sales, marketing and customer support processes.

The main functionalities of the CRM software are:

  • online consultation of the progress of orders in each sales outlet, by video or by generating a printed report;
  • complete freedom to define those attributes which characterise a particular sales outlet;
  • contact management within the sales outlet with several images for each one;
  • creation of queries (data interrogation) based on pattern data or freely-defined attributes;
  • management of activities, from the presentation of a new collection through to end-of-season sales promotions. You will always have the ability to produce appropriate documentation to send to the sales outlet, targeting the appropriate person directly.
TECHNICAL SPECIFICATIONS

The D-Moda Suite CRM module is:

  • web-based;
  • hardware-independent;
  • multilingual;
  • allows customer tracking;
  • works with other management systems;
  • supported by an online Helpdesk.

CRM has been chosen, among others, by

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